MOROCCAN STRAW BASKET SHIPPING & RETURNS
TRACK MY ORDER
When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.
If you have a registered account with The Marocanery, you may check the status of your order online. Visit My Account, sign in to your account, and click the ‘Order’ tab.
Your order status may take up to one hour to update after your order has been placed.
SHIPPING DESTINATIONS, COSTS, AND DELIVERY TIMES
An estimated shipping time for your order will be available to view on the checkout page before you confirm payment. Estimated delivery times are subject to the acceptance of your order and will be calculated from the date on which your order is placed, unless otherwise specified. Different terms and conditions may apply for different shipping destinations.
If a shipping cost promotion is available, the reduced shipping cost will be displayed at checkout.
If you have a pre-ordered, personalized, or monogrammed item, delivery times could take longer than stated in the table. Please refer to checkout for estimated delivery times.
Please note, all orders will require a signature on delivery.
We are only able to deliver to the shipping address provided on your order. Changes are not permitted once your order has been shipped.
Please select your preferred shipping destination for shipping options, delivery times, shipping costs, and all other information. Please note, the applicable Terms & Conditions will depend on the shipping destination selected.
The Marocanery partners with selected couriers to deliver to several countries worldwide. We ship to the following destinations:
Andorra, Australia, Austria, Azerbaijan, Bahrain, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Finland, France, Germany, Gibraltar, Great Britain, Greece, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Lebanon, Liechtenstein, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United States.
We endeavor to fulfill all orders and may be able to deliver to your destination even if it’s not listed above. Please contact us at contact@themarocanery.com to discuss shipping inquiries.
International shipping rates vary depending on the country. Your shipping cost is calculated at checkout. To view the shipping cost for your order, simply add items to your basket, then select your shipping destination from the drop-down menu.
RETURN POLICY
Last update January 05, 2024 Thank you for your purchase; we hope it made you happy. However, if you need to return an item or exchange it, we are happy to help. Please find below more information on our return policy.1- RETURN PROCESS
All returns must be postmarked within fourteen (14) days of the delivery date. To return an item, please email our customer service at contact@themarocanery.comto obtain a Return Merchandise Authorization (RMA) number. After receiving your RMA number, place the item securely in its original packaging, or similar, with all original tags attached.For US customers:
You’ll receive the return address with the return confirmation email. As soon as you ship the item, you must send us the tracking number.For international customers:
We recommend that you use our services to facilitate your return. It will allow you to benefit from our preferential prices, avoid any additional charges, and receive your refund or exchange quicker. Please contact our customer service at contact@themarocanery.comto receive shipping fees estimate and your prepaid shipping label. You can take care of the return using the carrier of your choice; you’ll receive the return address with the return confirmation email. As soon as you ship the item, you must send us the tracking number. Please note:- You are responsible for payment of the return shipping charges. Shipping fees may vary according to your location, the size of your package, and the shipping company.
- Returns remain at the customer’s responsibility until it arrives at our warehouses.
- All items must be repackaged and returned in original packing material or equivalent packing materials.
- We will not accept merchandise that has been soiled or damaged in shipping due to improper packaging.
- Any return without a return authorization will be refused.
2- REFUNDS AND EXCHANGES
After receiving your return and inspecting the condition of your item, we will process your refund. Shipping fees will be deducted from the amount to refund if a pre-paid shipping label was provided (the return fees to be deducted will be communicated to you beforehand). Please allow 7-10 business days for the item to be verified and the refund to be processed, or in the case of an exchange, the desired item to be shipped. Once we process your return, we’ll issue your refund. You will receive your refund less shipping fees (if a pre-paid shipping label was provided) and processing fees which equal 20% of what you paid for the product. Please note:- Refunds are processed in the original form of payment;
- Shipping and processing fees are nonrefundable;
- If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as the purchase. Due to fluctuations in currency exchange rates, the amount refunded may be higher or lower than the original price paid.
During Sale:
If you return an item from an order placed during the sale and the discount had a minimum purchase value to be applicable, the rest of your unreturned items, if they do not meet the minimum value, will no longer qualify for the discount.3- PURCHASES THAT CANNOT BE REFUNDED OR EXCHANGED:
- Products that are manufactured by special measurements (such as custom rugs).
- Products that have been used.
- Any products that have been modified, changed, or washed.
